Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
DIVINE IN DESIGN
Privacy Policy
Effective Date: 09 March 2025 | Last Reviewed: March 2026
Version 2.0 — Refined for Australian Privacy Act 1988 Compliance
Divine in Design ('we', 'us', 'our') is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information across all of our digital platforms, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to your interactions with Divine in Design across:
• Website: www.DivineinDesign.com.au
• Instagram: @divineindesign369
• TikTok: @divineindesign
• YouTube: DivineinDesign
• Facebook: Divine in Design
By engaging with any of the above platforms or services, you acknowledge that you have read and understood this Privacy Policy.
We may collect the following categories of personal information, depending on the platform you use and how you interact with us:
• Name, email address, and other contact details
• Messages sent to us via direct message (DM) on Instagram, Facebook, TikTok, or YouTube
• Comments, posts, and replies you leave on our content
• Information submitted through contact forms, booking forms, or survey links shared on any platform
• Payment and billing information when purchasing coaching services (processed via secure third-party payment providers)
When you interact with our content across platforms, the respective platform may provide us with aggregated or individual engagement data, including:
• Instagram & Facebook (Meta): page insights, story views, reel interactions, follower demographics, ad engagement
• TikTok: video views, comments, shares, follower data, and analytics accessible via TikTok Creator/Business tools
• YouTube: subscriber data, video watch time, likes, comments, and analytics via YouTube Studio
• Website: browser type, pages visited, referral sources, device type, IP address (via cookies/analytics tools such as Google Analytics)
Our coaching services may involve discussion of personal development, emotional wellbeing, spirituality, or other sensitive topics. We treat any sensitive information you voluntarily share with us with the highest level of care.
We use personal information only for purposes that are directly related to our services and that you would reasonably expect. These purposes include:
• Responding to enquiries and engaging with you across our social media platforms
• Delivering and improving our coaching services and personal development programs
• Sending information about events, workshops, courses, or relevant content (with your consent)
• Processing bookings, payments, and service agreements
• Analysing engagement across our platforms to improve content and community experience
• Complying with our legal obligations
We collect personal information in the following ways:
• Directly from you, when you contact us, comment on posts, complete a form, or make a booking
• Automatically, through cookies and analytics tools on our website (see Section 7)
• From social media platforms (Meta, TikTok, YouTube), which may provide us with analytics data about how individuals engage with our content
• From third-party tools we use to manage our business, such as scheduling or email marketing platforms
Divine in Design takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Security measures we apply include:
• Using secure, encrypted communication channels where available
• Limiting access to personal information to authorised personnel only
• Using reputable third-party platforms and tools with their own security certifications
• Regularly reviewing our practices to ensure ongoing protection
Please note that no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable precautions.
We do not sell, rent, or trade your personal information. We may disclose your personal information to:
We engage trusted third-party providers who assist us in operating our business. These may include:
• Email marketing platforms (e.g. Mailchimp, Klaviyo, or similar)
• Booking and scheduling tools (e.g. Acuity Scheduling, Calendly, or similar)
• Payment processors (e.g. Stripe, PayPal, or similar)
• Website hosting and analytics providers (e.g. Squarespace, Wix, Google Analytics)
• Social media management tools
All service providers are required to maintain the confidentiality of your information and may only use it for the purpose for which it was disclosed.
When you interact with our content on Instagram, TikTok, YouTube, or Facebook, that platform's own privacy policy governs the collection and use of your data by that platform. We encourage you to review:
• Meta (Instagram & Facebook) Privacy Policy https://www.facebook.com/privacy/policy/
• TikTok Privacy Policy:
https://www.tiktok.com/legal/page/row/privacy-policy/en
• YouTube / Google Privacy Policy:
https://policies.google.com/privacy
We may disclose personal information if required to do so by law, or if we believe in good faith that disclosure is necessary to: comply with a legal obligation, protect the rights or safety of Divine in Design or others, or prevent fraud or illegal activity.
We may use your personal information to send you information about our coaching services, events, workshops, and content that we believe may be of interest to you. We will only do so where:
• You have provided your consent to receive marketing communications, or
• We collected your information in the course of providing a service to you and you would reasonably expect such communications
You have the right to opt out of direct marketing communications at any time by:
• Clicking the 'unsubscribe' link in any marketing email
• Sending us a direct message on any of our platforms
• Contacting us directly at the details provided in Section 10
We will action all opt-out requests within a reasonable time.
Our website uses cookies and similar technologies to improve your experience and help us understand how visitors use our site. This may include:
• Essential cookies: required for the website to function properly
• Analytics cookies: used to measure traffic and engagement (e.g. Google Analytics)
• Marketing cookies: used to understand the effectiveness of our social media content and advertising
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
As required by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:
• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate, out-of-date, incomplete, or misleading information.
• Complaint: You have the right to make a complaint if you believe we have mishandled your personal information (see Section 11).
• Opt-Out of Marketing: You may opt out of direct marketing at any time (see Section 6).
• Anonymity: Where practicable, you may interact with us anonymously or using a pseudonym, unless identification is required by law or to deliver our services.
To exercise any of the above rights, please contact us at the details in Section 10. We will respond to all requests within 30 days.
Some of the third-party service providers we use may store or process your personal information outside of Australia. For example, platforms such as Meta (USA), TikTok (USA/Singapore), YouTube/Google (USA), and email marketing or scheduling tools may be based overseas.
Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information.
We retain personal information only for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law. In general:
• Coaching client records (where applicable) are retained for 7 years after the end of the coaching relationship
• Marketing contact information is retained until you opt out or request deletion
• Website analytics data is retained in accordance with the relevant platform's default settings (e.g. Google Analytics)
• Social media engagement data is retained in accordance with each platform's data retention policies
When personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.
If you believe that we have not handled your personal information in accordance with the Privacy Act 1988 (Cth) or this Privacy Policy, please contact us in writing at the details set out in Section 12.
We will:
• Acknowledge your complaint within 5 business days
• Investigate and respond to your complaint within 30 days
• Work with you to resolve the matter fairly and promptly
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001
For all privacy-related enquiries, access requests, corrections, or complaints, please contact:
Divine in Design
• Email: info@DivineinDesign.com.au
We may update this Privacy Policy from time to time to reflect changes in our practices, platforms, or legal obligations. When we make significant changes, we will notify you by posting an updated policy on our website and, where appropriate, by announcement on our social media platforms.
We encourage you to review this Policy periodically. The effective date at the top of this document will be updated whenever changes are made.
Thank you for trusting Divine in Design to support your journey of personal empowerment and growth.